ISLAMABAD, Jan 26 (ABC): Pakistan Post will complete its digitalisation by January 2027 under a major reform plan aimed at modernising postal services and aligning them with international standards.
Automation project launched
According to documents available with Wealth Pakistan, the Ministry of Communications has launched the Automation of Post Office Project. The Export-Import Bank of Korea is financing the project.
The initiative seeks to replace Pakistan Post’s manual systems with a fully digital and integrated platform.
Scope of digital transformation
The documents state that the project includes the supply of modern IT terminals and specialised software. It also covers comprehensive training for postal staff and long-term operational and maintenance support.
Once completed, Pakistan Post will achieve end-to-end digitalisation across all major operations.
Improved services and transparency
A senior Pakistan Post official told Wealth Pakistan that the digital upgrade will strengthen core services. These include mail handling, parcel tracking, financial services and internal administration.
The new system will enable real-time processing. It will also improve efficiency and increase transparency across the postal network.
Reduction in delays and errors
The official said the automation will reduce service delays. It will also minimise manual errors by replacing paper-based procedures with automated workflows.
As a result, customers are expected to receive faster and more reliable services.
Support for e-commerce and inclusion
The digitalisation drive will expand Pakistan Post’s role in e-commerce logistics and financial inclusion. It will also support government-to-citizen services.
The initiative will especially benefit remote and underserved areas where access to digital services remains limited.
Nationwide IT infrastructure upgrade
Under the project, authorities will equip all post offices with modern IT infrastructure. This includes computer terminals, secure connectivity and centralised systems.
These upgrades will allow real-time data sharing and faster transaction processing nationwide.
Restoring public trust
By modernising its operations, Pakistan Post aims to restore public confidence. The organisation also plans to diversify revenue streams and improve service quality.
Officials said the reforms will help reposition Pakistan Post as a reliable national institution. It will also enable the organisation to meet the changing needs of citizens and businesses while operating in line with global postal standards.